Privacy Policy
Siloq.ai
Last Updated: January 01, 2026
Introduction
Siloq (“we,” “our,” or “us”) operates the website siloq.ai and provides SEO governance software services (the “Service”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our Service.
By accessing or using siloq.ai, you consent to the practices described in this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access the site or use our Service.
Information We Collect
Information You Provide Directly
We collect information you voluntarily provide when you:
- Create an account: Name, email address, company name, password
- Subscribe to our Service: Billing information, payment details (processed securely through third-party payment processors)
- Connect your WordPress site: Website URL, API credentials, site metadata
- Contact us: Name, email address, phone number, message content
- Subscribe to marketing communications: Email address, name, phone number
- Request a free scan: Website URL, email address
Information Collected Automatically
When you visit siloq.ai, we automatically collect certain information, including:
- Device Information: IP address, browser type, operating system, device identifiers
- Usage Data: Pages visited, time spent on pages, click patterns, referring URLs
- Cookies and Tracking Technologies: See “Cookies and Tracking Technologies” section below
Information from Third-Party Sources
We may receive information about you from third-party sources, including:
- WordPress sites you connect to our Service (page content, metadata, SEO data)
- Payment processors (transaction confirmations, billing status)
- Marketing and analytics platforms
How We Use Your Information
We use the information we collect to:
- Provide and maintain our Service: Process your requests, manage your account, deliver SEO governance features
- Analyze and improve our Service: Monitor usage patterns, diagnose technical issues, enhance functionality
- Communicate with you: Send service updates, respond to inquiries, provide customer support
- Send marketing communications: Promotional emails, product updates, newsletters (with your consent)
- Process payments: Complete transactions, send invoices, manage billing
- Comply with legal obligations: Respond to legal requests, enforce our terms, protect our rights
SMS and Text Message Communications
By providing your phone number and opting in, you consent to receive SMS/text messages from Siloq related to:
- Account notifications and alerts
- Service updates and important announcements
- Appointment reminders (if applicable)
- Marketing and promotional messages (if you opt in)
Message frequency varies. Message and data rates may apply. You can opt out at any time by replying STOP to any message or contacting us at support@siloq.ai.
We do not sell or share your phone number with third parties for their marketing purposes.
Email Marketing Communications
With your consent, we may send you marketing emails about:
- Product updates and new features
- Educational content and SEO tips
- Special offers and promotions
- Company news and announcements
You can unsubscribe from marketing emails at any time by:
- Clicking the “unsubscribe” link in any marketing email
- Contacting us at support@siloq.ai
- Managing your preferences in your account settings
Unsubscribing from marketing emails will not affect transactional emails related to your account or Service.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to collect and store information about your interactions with our website.
Types of Cookies We Use
| Cookie Type | Purpose |
|---|---|
| Essential Cookies | Required for the website to function properly (authentication, security, preferences) |
| Analytics Cookies | Help us understand how visitors interact with our website (page views, traffic sources) |
| Marketing Cookies | Used to deliver relevant advertisements and track campaign effectiveness |
| Functional Cookies | Remember your preferences and settings to enhance your experience |
Third-Party Cookies
We use third-party services that may place cookies on your device:
- Google Analytics: Website traffic analysis
- GoHighLevel: Marketing automation, CRM, and communication services
- Stripe: Payment processing
- Facebook/Meta Pixel: Advertising and conversion tracking (if applicable)
Managing Cookies
You can control cookies through your browser settings. Note that disabling certain cookies may affect website functionality.
Third-Party Service Providers
We share your information with third-party service providers who assist us in operating our business:
- GoHighLevel: CRM, marketing automation, and communication services (name, email, phone, interaction data)
- Stripe: Payment processing (payment and billing information)
- AI Service Providers: Content generation features (content data, processed per our governance rules)
We may also use additional service providers for hosting, analytics, and other operational purposes. All providers are contractually obligated to protect your information and use it only for the purposes we specify.
Data Retention
We retain your personal information for as long as necessary to:
- Provide our Service and maintain your account
- Comply with legal obligations
- Resolve disputes and enforce agreements
- Fulfill the purposes described in this Privacy Policy
When you delete your account, we will delete or anonymize your personal information within 90 days, except where retention is required by law.
Data Security
We implement appropriate technical and organizational measures to protect your personal information, including:
- Encryption of data in transit (TLS/SSL) and at rest
- Secure authentication and access controls
- Regular security assessments and updates
- Employee training on data protection
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
Your Rights and Choices
Depending on your location, you may have the following rights:
All Users
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information
- Opt-Out: Unsubscribe from marketing communications at any time
California Residents (CCPA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):
- Right to Know: What personal information we collect, use, and disclose
- Right to Delete: Request deletion of your personal information
- Right to Opt-Out: Opt out of the sale of your personal information
- Right to Non-Discrimination: We will not discriminate against you for exercising your rights
We do not sell your personal information.
To exercise your CCPA rights, contact us at support@siloq.ai or call [phone number].
European Users (GDPR)
If you are located in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR):
- Right to Access: Obtain confirmation and a copy of your personal data
- Right to Rectification: Correct inaccurate personal data
- Right to Erasure: Request deletion of your personal data
- Right to Restrict Processing: Limit how we use your data
- Right to Data Portability: Receive your data in a portable format
- Right to Object: Object to processing based on legitimate interests
- Right to Withdraw Consent: Withdraw consent at any time
To exercise your GDPR rights, contact us at support@siloq.ai.
Children’s Privacy
Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately at support@siloq.ai.
International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence, including the United States. These countries may have different data protection laws. By using our Service, you consent to the transfer of your information to these countries.
We take appropriate safeguards to ensure your information remains protected in accordance with this Privacy Policy.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by:
- Posting the updated policy on this page
- Updating the “Last Updated” date
- Sending you an email notification (for material changes)
Your continued use of our Service after changes become effective constitutes acceptance of the revised Privacy Policy.
Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:
Siloq
Email: support@siloq.ai
Website: https://siloq.ai
Additional Disclosures
Do Not Track Signals
Some browsers have a “Do Not Track” feature. Our website does not currently respond to Do Not Track signals.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to review their privacy policies.
Business Transfers
If Siloq is involved in a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction. We will notify you of any change in ownership or use of your personal information.
By using siloq.ai, you acknowledge that you have read and understood this Privacy Policy.